Strategic Automation Is Key to Improving IT Operations, Says Info-Tech Research Group in New Resource

With IT departments under pressure to deliver faster service recovery, reduce downtime, and scale effectively, new insights from Info-Tech Research Group reveal that automation is most successful when aligned with process maturity and strategic objectives rather than being layered onto broken workflows. The new resource from the global IT research and advisory firm outlines a three-step approach to help IT leaders align automation initiatives with business goals, boosting efficiency, reliability, and resilience in IT operations.

TORONTO, July 25, 2025 /PRNewswire/ – Despite the widespread adoption of digital tools, many IT departments continue to struggle with inefficiencies caused by fragmented systems, manual workflows, and reactive processes; a core finding of Info-Tech Research Group’s newly published research. Strategic automation offers a transformative path forward. In its blueprint, Build Seamless IT Operations With Automation, the global IT research and advisory firm explains that automation is not just a technology initiative; it must be rooted in process maturity, data quality, and organizational alignment to drive meaningful outcomes. The resource outlines a practical framework for IT leaders to streamline operations, reduce disruptions, and deliver faster, more reliable support by embedding automation across key IT functions.

Info-Tech’s blueprints include deep industry expertise and research insights from the firm’s world-class analysts. Blueprints serve as practical, step-by-step resources with actionable tools to help leaders implement key strategies, solve challenges, and seize opportunities for their organizations.

The insights from the firm’s resource reveal that many IT teams are burdened by reactive tasks and lack the time and structure to support proactive improvements. Mahmoud Ramin, senior research analyst at Info-Tech Research Group, explains that “automation and AI cannot solve operational pain points or deliver meaningful results when applied to broken or fragmented workflows and unreliable data. To address these challenges, automation must be rooted in organizational priorities, reliable data, and supported by clearly defined processes.”

Info-Tech’s Three-Step Approach to Building Seamless IT Operations With Automation

To help IT operations teams take a structured, strategic approach to automation, Info-Tech’s Build Seamless IT Operations With Automation blueprint outlines a three-step methodology. The following approach is designed for IT teams looking to implement automation initiatives that ensure a balanced focus on suitability, value, and risk:

1. Assess Goals and Current State: IT leaders begin by establishing automation objectives that align with the organization’s broader strategic goals. This step involves assessing operational readiness and identifying process areas where automation can realistically improve outcomes.
2. Identify and Refine the List of Use Cases: IT operations teams then work with relevant stakeholders to identify use cases where automation can alleviate challenges, improve service delivery, or reduce costs. Each use case is evaluated for suitability, value, risk, and feasibility to build a well-prioritized list of initiatives.
3. Build a Business Case for Each Prioritized Use Case: For every high-potential initiative, IT leaders then develop a clear business case that communicates expected outcomes, stakeholder impact, and implementation needs. This step is key to securing cross-functional buy-in and budget support.

In addition to the core content, the research provides a roadmap to support other improvement initiatives.

Building on this approach, Info-Tech’s resource emphasizes that automation is a continuous journey, and not a one-time deployment. When grounded in process maturity and aligned to organizational goals, strategic automation enhances efficiency by reducing manual work, improves reliability through proactive monitoring, and frees IT teams to focus on innovation.

Ramin notes that “while many routine tasks can and should be automated, complex decision-making still requires human expertise and judgment. In these cases, AI should act as a data-driven partner that supports IT teams rather than replacing them.” By leveraging the methodology outlined in Info-Tech’s resource, IT leaders can move beyond tool-first thinking and build automation strategies with measurable value and long-term impact.

For exclusive and timely commentary from Mahmoud Ramin, an expert in IT infrastructure & operations, and access to the complete Build Seamless IT Operations With Automation blueprint, please contact [email protected].

About Info-Tech Research Group
Info-Tech Research Group is one of the world’s leading research and advisory firms, serving over 30,000 IT and HR professionals. The company produces unbiased, highly relevant research and provides advisory services to help leaders make strategic, timely, and well-informed decisions. For nearly 30 years, Info-Tech has partnered closely with teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

To learn more about Info-Tech’s divisions, visit McLean & Company for HR research and advisory services and SoftwareReviews for software buying insights.

Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact [email protected].

For information about Info-Tech Research Group or to access the latest research, visit infotech.com and connect via LinkedIn and X.

SOURCE Info-Tech Research Group